On Fri, Aug 04, 2023 at 03:04:41PM -0400, Steve Litt wrote:
> Olaf Meeuwissen via Dng said on Thu, 03 Aug 2023 21:13:09 +0900
>
> >Lehel Bernadt via Dng <dng@???> writes:
> >
> >> - I have the experience of filing bug reports only for nothing to
> >> happen afterwards.
> >
> >Not picking on you Lehel, but I've seen several posts recently voicing
> >similar sentiments. I think it is not constructive.
>
> I agree with Lehel. I adhere to the old saying that "bugtrackers are
> where bugs go to die." You take a half hour learning the project's bug
> tracker, because they're all different, and then you try to answer
> must-answer questions that have no answers, and when you're done, you
> never hear about it again.
>
> Think of all the times you've posted a problem on the mailing list, and
> after all too little discussion some helpful soul says "file a bug
> report". So let me get this straight: You encounter the problem, you
> analyze the problem, perhaps you even diagnose the root cause of the
> problem. So you report it on the mailing list. Do they say "thank you?"
> No, the put more work on you.
>
> "Put it in the bugtracker." End of discussion. No more thinking as a
> group. No more support. Here's your hat, what's your hurry? They might
> as well say "don't bother us with this stuff." Meanwhile,
> there's probably a list inhabitant who knows a user level fix or
> workaround, but the discussion is cut off before he's aware that your
> problem is something he's gotten past.
>
> I was the originator and first maintainer of the VimOutliner project.
> We didn't need no steenkin bugtracker. All problems were reported on
> the mailing list. We either solved the user's problem on the user's
> end, or fixed VimOutliner. If a problem persisted, more people reported
> it and we prioritized it.
>
> I know, I know, VimOutliner was a simple project that did one thing and
> did it well, but [name of project] is very complex and it can't be done
> that way! Evvvvverybody's project is just soooooo massive that a mere
> mortal can't understand it, so toss the report on the pile.
>
> >That said, I do admit to not filing bug reports out of sheer laziness
> >myself (on occasion) :-(
>
> I don't think it's laziness. I think you're making best use of your
> time.
>
> By the way, in 1996 I made a bug tracker that was pretty much
> universal, and whose output was prose you could put in any
> wordprocessing document or website. It had no "must fill" fields, so
> you could leave out what wasn't relevant, and weren't required to pick
> from four choices that didn't fit the situation. It's really not that
> hard to do if make things easy for the human user instead of for your
> database.
>
> I agree with Lehel.
>
>
> SteveT

Have you heard that saying about Muhammad and the Mountain?

Don't be the mountain.

Ralph.

>
> Steve Litt
> Autumn 2022 featured book: Thriving in Tough Times
> http://www.troubleshooters.com/bookstore/thrive.htm
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